Refund and Returns Policy

Casa FC Porto Sydney Casa Futebol Clube do Porto – Dragoes De Sydney Inc | ABN 22 609 891 433 Last updated: 6 August 2026

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Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits, excludes or modifies those rights. The change of mind returns described below are offered in addition to them.

Online orders and purchases at Club events

This policy covers orders placed through casafcporto.sydney.

For merchandise bought in person at a Club event, please check your item at the stall before you leave, as we are not able to offer change of mind returns on in person purchases. If an item you bought in person turns out to be faulty, damaged or not what you asked for, your rights are exactly the same as for an online order — contact us and we will put it right.

Change of mind returns

We accept change of mind returns within 7 days of you receiving your item.

To be eligible, the item must be:

• in the same condition you received it
• unworn and unused, with tags still attached
• in its original packaging
• accompanied by your receipt or proof of purchase

To start a return, email info@casafcporto.sydney with your order number and the reason for the return. We will confirm whether the return is accepted and give you the address to send it to.

Please do not post anything back before contacting us. Items sent to us without an approved return cannot be accepted.

Return postage for change of mind returns is at your cost. We recommend using a tracked service, as we cannot refund items that do not reach us.

Faulty, damaged or incorrect items

Please check your order as soon as it arrives. If an item is faulty, was damaged in transit, or is not what you ordered, email info@casafcporto.sydney with your order number and a photograph of the problem.

In these cases:

• we cover the return postage
• you may choose a replacement or a refund, in line with your rights set out above
• this applies to sale items as well as full price items
• this applies whether you bought online or in person at a Club event

Items we cannot accept for change of mind

• Gift cards
• Personalised or made to order items
• Anything bought in person at a Club event

Sale items can be returned if they are faulty, damaged or incorrect. They cannot be returned for change of mind.

Exchanges

The quickest way to get the item you want is to return the original for a refund and place a new order. Stock on some items is limited, so ordering the replacement straight away is the surest way to secure it.

Refunds

Once we have received and inspected your return, we will email you to confirm whether it has been approved.

Approved refunds are returned to your original payment method as soon as we can, usually within 10 business days. Your bank or card provider may take a few days longer to post the funds to your account.

Original shipping charges are not refunded on change of mind returns. They are refunded where the item was faulty, damaged or incorrect.

If you have not received an approved refund, please email info@casafcporto.sydney.

Contact us

Casa FC Porto Sydney Email: info@casafcporto.sydney Post: PO Box 111, Marrickville NSW 1475